FAQ

Frequently Asked Questions

How will I receive my guide?
As soon as your payment is complete, you’ll receive an instant email with a download link. You can save your PDF to any device and start planning straight away.

Do you ship physical copies?
No, this is a digital guide only. Nothing will be posted to you, so there are no shipping fees or wait times.

Can I get a refund?
Because this is a digital product, all sales are final and non-refundable. Please check the product description carefully before purchase.

Can I use the guide on my phone/tablet?
Yes! The PDF works on mobile, tablet, or computer. You can also print selected pages if you prefer.

Can I share the file with friends or family?
Your purchase is for personal use only. Please don’t distribute or resell the guide. If friends are travelling too, they’ll need their own copy. Full legal Ts&Cs can be found here.

What if I have issues downloading?
If your download email doesn’t arrive, please check your spam folder first. Still stuck? Contact me directly through the contact page and I’ll make sure you get your guide!

How do I access my guides?

Your Disney World guides are delivered as a ZIP file, which is simply a small folder that keeps all your guide PDFs together for easy download.

Depending on your order, your ZIP file will contain 3–4 individual PDF guides (for example, the main guide, bonus planning tools, or the Baby & Toddler add-on).

How to open your ZIP file

On a computer (Windows or Mac):

  1. Locate the ZIP file in your Downloads folder.

  2. Double-click the file.

  3. A new folder will appear containing all your PDFs — open and enjoy!

On a phone or tablet:

  • Most newer devices can open ZIP files automatically. Just tap the file and choose “Preview” or “Extract.”

  • If your device doesn’t open it automatically, you can use a free app like Files by Google (Android) or Documents by Readdle (iPhone/iPad).

Can I read the guides on my phone or tablet?

Yes! Once you’ve unzipped the file, you can open each PDF in your favourite app — such as Apple Books, Adobe Reader, or Google Drive — and read them anywhere, even offline.

Need help?

If you have any trouble opening your guides, just email info@makingwdwmagical.com and I’ll help you get sorted quickly.